RETURN POLICY AND SHIPPING
Return Policy and Shipping
We ship all orders with logistics partner CHINA POST. Depending on your location, the shipping time may take up to 7-14 working days. All services make deliveries between Monday and Friday 9am-4pm. Please note that some services may not be available in all countries.
Once your order has been carefully packed and picked up by CHINA POST from Percy Lau Studio, we will let you know via a shipping confirmation email. Here you can find all information regarding your order, such as tracking number and status of your shipment.
You can also check the status in the My Account section of Percy Lau Studio or on CHINA POST by inserting the tracking number supplied.
Shipping times will vary. Please refer to our shipping section for more information. Percy Lau Studio cannot take responsibility for delays due to customs clearance or payment transaction.
CHINA POST - ($10.00)
Speed Post: 7-14 Working Days (dependent on destination)
DHL EXPRESS - ($35.00)
Most of Europe and USA: delivery within 2-4 days*
Rest of the world: delivery within 3-7 days*
Tracking Your Shipment:
You can also track you shipment by clicking the track your order button the home page or simply by going to the customer service tab on our website. A tracking number has been sent to your email upon purchasing our products. Input that tracking number in the box and it will automatically give you your tracking information.
Please allow for extra time for shipping for China’s public holidays.
Duties & Taxes
For all customers, import duty is not included in the prices you see online. Percy Lau Studio online shop displays prices free of any duty and taxes, hence prices appear lower. You may have to pay import duties upon receipt of your order or at a later date depending on your country’s customs authority.
We offer a 14 day return policy if the item has been damaged during shipment. Which means that you can send them back to us within 14 days from the day the product is sent to the address. We strongly advise all customers to check products thoroughly upon delivery before removing any attached tags/stickers and before disposing of any original packaging. Returned products must be returned in the original boxes provided and inside a protective shipping box. The customer must contact Percy Lau customer service first. Then return by the freight forwarder designated by the customer service. If the customer returns without contact, the customer would bear all the delivery costs and customs duties.
We can only collect returns from the same country to which your order was delivered. If you have returned an item from a country other than your delivery country, you might have to pay additional import duties.
Once your return has been received by Percy Lau Studio and it complies with our returns policy, we will refund you by your original payment method;Without your delivery cost.
In the case where the product might have been damaged during shipment, Percy Lau Studio will cover the expenses of shipping. The customer must send Percy Lau Studio a copy of the damaged image and their shipping cost receipt either to email@example.com and keep the receipt within the shipping package that is being returned to Percy Lau Studio. The refund will be credited back to your account through your original payment method. Please note original shipping cost is non-refundable.
Exchange and Return
Exchange and return is only accepted for quality issues within 14 days of receival and just accepted in original purchase channel.
We do not accept exchange or refund under the following circumstances.
• Products that are not purchased from our official online shop or authorised stores.
• Lens that have already been changed or taken off.
• Products that have been used.
(In case of the serial number or signs on the leg parts of the eyewear are intentionally removed.)
• In case of the damage is caused by the customer's incaution.
• Some parts are handmade such as nose patch and hand shape hinges.
• Extreme sports may cause damage to the product.
• Acetate is sensitive to heat.
• Metallic parts may cause skin irritation or allergies.
• Every pair of glasses may have uneven temples, please ask for adjustment before purchasing.
• Scratches may occur due to daily use. This is not included in the warranty.
• Defective products shall be exchanged immediately.
Some parts of Percy Lau products involve handcrafts. Please read through the product description before purchasing.
Please click here to contact customer services if you have any other questions regarding this information.